Nygreen Family Website
 

Articles of interest by Dr. Nancy Nygreen

USING A BALANCED SCORECARD TO IMPLEMENT STRATEGY
Co-authored with Dr. John Lingle, The Metrus Group, Somerville, New Jersey

Seven Requirements of Customer Driven Organizations
How to make sure customer satisfaction initiatives succeed...

Customer Satisfaction Survey Design
Ten design considerations that go into any well designed customer satisfaction survey program...

Ten Requirements of Successful Customer Satisfaction Surveys
10 factors necessary for a customer loyalty initiative to have a bottom-line impact.

Ten Questions to Guide Strategy Implementation
Business strategies fail for many reasons, but often the the strategy is not at fault


 


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